Booking and payment terms

The service (a tyre change, for example) is provided by the shop whose page you book on. The service contract is between you and that shop. The shop's name, address and contacts are on its page and in your booking confirmation.

Rehviportaal is run by, and the prepayment is accepted on the shop's behalf by:

Company

Turundus OÜ

Registry code

11763540

VAT number

EE101453705

Address

Tartu mnt 133, 10112 Tallinn

Email

info@rehviportaal.ee

Phone

+372 554 9021

The contract is made when you press “Confirm booking” or “Pay” on the last step. A prepaid booking is confirmed once the payment arrives; until then the time is held for you for as long as the shop sets (15 minutes by default). We send the confirmation by email.

• Prices are in euros and final. Where the shop is VAT-registered, they include VAT.
• You can pay a prepayment by Estonian bank link or by card (Visa, Mastercard) on a secure payment page.
• There is no fee for paying.
• You enter card and bank details on the payment provider's page; they never reach the shop or Turundus OÜ.

• You can cancel a booking through the link in your confirmation email.
• If you cancel a prepaid booking before the visit starts, we refund the prepayment in full.
• If the shop cancels the booking, we refund the prepayment in full.
• Refunds go back to the account or card you paid from within 14 days.
• The deadline for changing the time is on the shop's page.

As a consumer you may withdraw from the contract within 14 days of making it, without giving a reason.

If your booked time falls before the withdrawal period ends, you confirm when accepting the terms that you want the service before the period ends; your booking confirmation email repeats it. Once the service has been fully performed, the right of withdrawal ends. If you withdraw after the service has started, you pay a proportionate amount for what has been done.

To withdraw, cancel the booking through the link in your confirmation email or send a clear statement to info@rehviportaal.ee. You may use the form below, but you do not have to. We refund everything received within 14 days of your statement, by the same means of payment.

The service is provided at the shop's location at the booked time. No goods are shipped and there is no delivery.

For the quality of the service, contact the shop first. For payments and refunds, write to info@rehviportaal.ee; we reply within 15 days. If you cannot agree, you may turn to the Consumer Disputes Committee (ttja.ee).